カスタマーサクセスマネージャー/ Customer Success Manager

A multinational information technology services company is seeking a Customer Success Manager. The successful candidate will drive customer adoption, strengthen strategic account relationships, and identify renewal and growth opportunities.

Responsibilities:

• Manage a portfolio of strategic accounts across multiple customer segments
• Develop and execute success plans to achieve customer business outcomes
• Advise customers on technical solutions and product capabilities that support business growth
• Collaborate with Customer Success leadership to implement account management best practices
• Partner with Account Executives and Technical Success Managers to drive renewals and account expansion
• Represent the Voice of the Customer by gathering feedback, conducting executive reviews, and driving product improvements and adoption strategies

Requirements:

• Bachelor’s degree or equivalent
• More than 12 years of experience in a customer facing role
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
• Prior experience with large enterprise customers in a SaaS revenue model
• Proven experience with a technical customer base and corporate IT projects and processes
• Background in delivering projects, driving successful technical programs, and managing technical accounts
• Proficient in written and spoken Japanese and English

About the Company:

A multinational information technology service, business solutions and consulting company, this organisation is among the world’s largest and most successful providers of IT services. With a network of operations spanning the globe and workforce comprised of hundreds of thousands of individuals, this company is a giant in the industry.

Keywords:

カスタマーサクセス、アカウント管理、IT, 求人, 外資系

Job Ref: E42X6X