エクスペリエンス担当アシスタントマネージャー/ Experience Assistant Manager

A global logistics and packaging solutions company is seeking an Experience Assistant Manager to oversee key customer accounts, monitor performance, and drive business growth and service excellence.

Responsibilities:

• Oversee customer accounts and serve as the primary contact for customer-related matters
• Develop and maintain long-term relationships with customers and key stakeholders
• Monitor account performance, order volumes, and key operational metrics
• Identify growth opportunities and collaborate with Sales teams to achieve business targets
• Prepare management reports on delivery performance, quality, lost sales, equipment hire, and damaged bins
• Support regional reporting and drive continuous improvement in service KPIs and customer satisfaction

Requirements:

• Experience in supply chain management, including planning, operations, logistics service provider management, inventory management, and process and systems improvement
• Prior experience working with 3PL/4PL service providers
• Proven experience in customer account management
• Professional level Japanese and English

About the Company:

A global logistics and packaging solutions company, it provides reusable bulk containers that help businesses transport goods more efficiently across international supply chains. It serves industries such as rubber, chemicals, automotive, and food through a worldwide network of delivery and collection points.

Keywords:

サプライチェーン, 物流, ロジスティクス, 求人, 外資系

Job Ref: 4VMGH1