カスタマーサービスマネージャー/ Customer Service Manager

A global supply chain management company is looking for a Customer Service Manager. The selected candidate will lead the customer service team, strengthen customer centricity across the organisation, and develop creative approaches to improve customer satisfaction. This is a hybrid role.

Responsibilities:

• Build and lead the customer service team through hiring, training and coaching
• Establish a strong customer-focused culture within the team
• Develop team members through regular coaching and performance support
• Drive customer-centric practices across different functions and departments
• Collaborate with internal teams to improve customer-focused processes and priorities
• Develop and implement creative initiatives that strengthen customer satisfaction

Requirements:

• Experience managing a customer service team
• Fluent level English and Japanese

About the Company:

A multinational supply chain management company that offers a number of services and solutions such as warehousing and storage, road transport and delivery services, etc.

Keywords:

サプライチェーン, 物流, ロジスティクス, 求人, 外資系

Job Ref: S41HWN