オペレーションマネージャー/ Operations Manager

A multinational provider of digital business solutions is seeking an Operations Manager. The successful candidate will drive operational efficiency, develop teams, and ensure service level agreements and performance targets are met.

Responsibilities:

• Analyse client service level agreements and implement improvement plans to maintain service quality
• Drive revenue growth through financial forecasting, budgeting, and billable hours management
• Recruit, train, develop, and manage team performance in line with company policies and legal requirements
• Monitor operational reports, attendance adherence, client scorecards, and performance metrics
• Strengthen client relationships, lead business reviews, and ensure consistent service delivery
• Coach direct reports, resolve employee relations issues, collaborate with cross-functional teams, and implement corrective actions and operational improvements

Requirements:

• Experience in working BPO, Contact Centres, and Customer Support
• Prior experience in performance management and KPI management
• Proficient in spoken and written English and Japanese

About the Company:

A multinational provider of digital business solutions for corporate clients. This award-winning company partners with local businesses in several countries, driving their clients’ success.

Keywords:

オペレーションマネージャー, デジタルビジネスソリューション, デジタルサービス, ITソリューション, 求人, 外資系

Job Ref: R88HVJ