クライアントエグゼクティブマネージャーディレクター/ Director, Client Executive Manager

A multinational financial services company is seeking a Director, Client Service Executive Manager. The selected candidate will drive service excellence, strengthen client relationships, oversee complex service matters, lead teams, and improve client outcomes through data, process improvement, and innovation.

Responsibilities:

• Serve as a senior client service contact for enterprise clients in Japan and manage complex service matters
• Develop strong knowledge of clients’ businesses, service requirements, and strategic priorities
• Build and maintain relationships with client stakeholders and internal partners across functions and geographies
• Oversee service delivery quality and develop service plans to improve client outcomes and satisfaction
• Lead data-driven discussions with clients, operations, and product teams to improve service models
• Resolve complex operational, technical, and client service issues through timely escalation and follow-through
• Identify trends, risks, growth opportunities, and areas for improving client experience and operational efficiency
• Support business development and broader commercial objectives by identifying service-related opportunities
• Lead client service initiatives, process improvements, and strategic planning activities
• Monitor assigned client profitability and support positive commercial outcomes
• Lead, coach, and develop client service team members while managing performance, engagement, resources, and workload
• Support enterprise governance through cross-platform reporting, escalation management, strategic client reviews, and eCRM records
• Apply AI, generative AI, data analytics, and automation opportunities to enhance service quality, workflow efficiency, and client outcomes

Requirements:

• Bachelor’s degree or above
• More than 15 years of relevant experience in Financial Services or Asset Servicing
• Strong client relationship management and stakeholder engagement skills
• Proven leadership capability, including people management and team development
• Strong understanding of Asset Servicing products and the Financial Services industry
• Strong understanding of Financial Services business
• Strong commercial awareness and ability to align client needs with company capabilities
• Understanding of APAC markets, client expectations, and industry trends
• Ability to use data and technology to identify service risks and improvement opportunities
• Strong understanding of AI and digital enablement in client service environments
• Native level Japanese; fluent level English

Preferred requirements:

• Prior people management and/or enterprise client governance experience
• Possess a valid accounting qualification

About the Company:

A global financial services company providing investment management, investment services and asset servicing solutions to institutions and investors. With a strong international presence, the company supports clients across a wide range of financial markets and investment activities.

Keywords:

アセットサービス, 金融サービス, クライアントサービス, 顧客関係管理, ステークホルダーマネジメント, チームマネジメント, エンタープライズクライアント, サービスエクセレンス, 業務改善, データ分析, AI, デジタル化, ガバナンス, リスク管理, 資産運用サービス, 求人, 外資系

Job Ref: PRFML4