顧客インサイトマネージャー/ Customer Insights Manager

A multinational pharmaceutical company is seeking a Customer Insights Manager. The successful candidate will lead quantitative and qualitative market research, identify customer needs and growth opportunities, and translate findings into actionable strategies to optimise market positioning and drive business growth.

Responsibilities:

• Generate actionable market insights to support strategic planning and business decisions
• Engage with key stakeholders to understand business needs and research priorities
• Ensure market research activities comply with applicable legal, regulatory, and compliance requirements
• Build strong working relationships with Therapeutic Area, Medicine, MAHA, CXE, and Legal & Compliance teams
• Integrate relevant information into analyses to provide comprehensive market insights
• Align and optimise research activities across responsible areas
• Identify innovative research techniques and methodologies to enhance strategic planning and execution
• Provide strategic decision support by identifying unmet needs, market gaps, and growth opportunities
• Translate customer and market insights into recommendations that optimise market positioning and messaging
• Manage research project delivery and stakeholder communication to ensure timely, high-quality outputs
• Engage proactively with external vendors to identify new services and research methodologies
• Support continuous process improvement and expand the team’s competitive intelligence knowledge
• Ensure all activities comply with applicable standard operating procedures, codes of conduct, company processes, and relevant local and international laws, including data protection requirements

Requirements:

• Bachelor’s degree or above in Business, Economics, Finance, or a related field
• Expertise in designing, conducting, and interpreting quantitative and qualitative market research using primary and secondary research methodologies
• Knowledge of the pharmaceutical industry, including regulations, policies, and the healthcare system
• Strong strategic thinking and business acumen, with the ability to connect insights to business strategy and tactical planning
• Experience in cross-functional collaboration and building trust and alignment across stakeholders
• Ability to manage multiple research projects and external vendors
• Global and intercultural awareness to collaborate effectively across diverse teams
• Ability to manage workloads independently, adapt priorities, and deliver under pressure
• Proficient in English and Japanese

About the Company:

A research-driven pharmaceutical company developing and providing innovative medicines to improve health and quality of life, with expertise in areas including respiratory diseases, cardiovascular conditions and oncology. Employees benefit from career growth, professional development and opportunities to contribute to medical innovation within a collaborative and internationally connected workplace.

Keywords:

市場調査, 市場分析, 戦略企画, データ分析, 顧客インサイト, 競合情報分析, 定量調査, 定性調査, 製薬業界, 事業戦略, 市場ポジショニング, ステークホルダー管理, 求人, 外資系

Job Ref: BVQHWH