保証・品質管理マネージャー/ Warranty Quality Manager

An international automotive technology company is seeking a Warranty Quality Manager. The successful candidate will oversee customer quality issues, warranty claims, supplier quality, root cause analysis, and quality improvement initiatives to ensure compliance, prevent defects, and enhance customer satisfaction. This is a hybrid setup role.

Responsibilities:

• Lead site-wide quality activities to achieve zero defects and improve customer satisfaction
• Act as the customer representative for quality matters, managing communications, escalations, and improvement initiatives with internal and external stakeholders
• Manage quality performance indicators and develop improvement plans in line with organisational guidelines
• Promote quality culture, 5 Axes, and Total Quality activities, supporting the General Manager on quality matters
• Ensure compliance with legal regulations and customer requirements, and verify the conformity of parts, products, and production processes
• Manage customer quality matters during ongoing production and respond to customer audits
• Operate QRQC and participate in plant and supplier QRQC activities
• Address production, field, warranty, and supplier-related defects through root cause analysis, FTA, PDCA, and recurrence prevention
• Manage warranty QRQC, warranty cases, and sorting companies as required
• Communicate quality requirements to suppliers, review returned-part analysis, and direct improvement actions
• Collaborate with the PG SQA network to obtain FTAs and follow up on PDCA actions
• Manage the site quality network and lead Quality Engineers and Technicians
• Drive quality improvements through quality system audits, Gemba, OJT, Layered Process Audits, StEDE, and Reverse-FMEA
• Participate in new projects and change management to ensure compliance with quality and customer requirements
• Enforce 4M change management and ensure quality requirements are maintained across projects and changes

Requirements:

• More than 10 years of experience in warranty quality within the automotive industry
• Knowledge of FTA
• Understanding of quality tools, including FMEA, Control Plans, and Work Instructions
• Management experience
• Experience working and interacting with Japanese original equipment manufacturers (JOEMs)
• Business level English and Japanese

About the Company:

A global automotive technology company specialising in advanced mobility solutions, including electrification, driver assistance systems, lighting and thermal management technologies. Employees benefit from career growth, professional development and opportunities to contribute to innovative automotive technologies within an internationally connected workplace.

Keywords:

自動車品質保証, 保証品質管理, 品質管理, 品質改善, 不具合解析, 根本原因分析, サプライヤー品質, 顧客対応, 品質監査, 変更管理, 保証対応, 求人, 外資系

Job Ref: YJI1SQ