カスタマーサービススペシャリスト/ Customer Service Specialist

A renowned beverage company is looking for a Customer Service Specialist. The selected candidate will manage customer engagement, demand forecasts, order fulfilment, and supply chain improvement initiatives. This is a hybrid role.

Responsibilities:

• Serve as the main contact for assigned bottlers, providing high-quality customer service and resolving issues
• Manage demand forecasts, orders, and inventory in partnership with customers, bottlers, and Operating Unit teams
• Lead customer engagement activities, including performance reviews, service level management, and continuous improvement initiatives
• Contribute to the monthly S&OP cycle and raise forecast accuracy by using data analysis and joint planning
• Monitor inventory and take action to reduce excess stock, obsolescence, and supply risks
• Manage coordination of new product launches, reformulations, and product discontinuations across internal and external stakeholders
• Identify and implement end-to-end supply chain improvements to enhance service, reduce costs, and create value
• Act as an advocate for digital tools and processes across the supply chain, including IBP, Salesforce, and Control Tower
• Oversee adherence to customer-specific and market-specific supply requirements, regulations, and supply chain policies
• Act as the organisation's customer voice to raise customer satisfaction and improve on-time, in-full delivery performance
• Coordinate external training vendors and support capability development activities
• Engage and influence stakeholders across functions and bottling partners in order to strengthen customer service, forecast accuracy, and supply chain performance
• Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational excellence

Requirements:

• Bachelor's degree or above
• Experience in customer service, supply chain planning, demand planning, order management, logistics, or a related field
• Experience working directly with customers and managing relationships with cross-functional stakeholders
• Experience in forecast management, inventory management, and S&OP processes
• Experience working with ERP systems and digital tools within the supply chain
• Proficiency in SAP, IBP, Salesforce, Excel, and other supply chain planning systems
• Strong capabilities in reporting, analysing data, and presenting findings
• Knowledge of demand planning, inventory management, S&OP, and order management processes
• Strong skills in solving problems and in analysis
• Effective skills in negotiation, communication, and managing stakeholders
• Native level Japanese; business level English

Preferred Requirements:

• Experience with SAP, IBP, Salesforce, or similar business systems
• Experience in FMCG, beverage, food, or manufacturing
• Relevant supply chain certifications such as APICS

About the Company:

The company has seen wide success in the beverage industry. With a large number of successful products in its line-up, this organisation is positioned for success.

Keywords:

FMCG, 消費財, カスタマーサービス, サプライチェーン, 外資系

Job Ref: 64V0V4