カスタマーリエゾンマネージャー/ Customer Liaison Manager

An international semiconductor manufacturer is seeking a Customer Liaison Manager to manage customer relationships, resolve escalations and coordinate cross-functional activities to ensure customer satisfaction and operational performance. This is a hybrid role.

Responsibilities:

• Serve as the primary contact for internal and external customers, ensuring clear communication and strong stakeholder relationships
• Lead customer escalations, prioritise concerns and drive timely resolutions across relevant functions
• Coordinate cross-functional activities and track customer commitments to ensure timely delivery and accountability
• Develop and monitor action plans to address customer concerns, delivery risks, quality issues and performance gaps
• Analyse customer feedback, identify improvement opportunities and drive initiatives to enhance customer satisfaction
• Maintain customer performance dashboards, KPIs and escalation reports to support management visibility and data-driven decisions

Requirements:

• Bachelor’s degree or equivalent in engineering, quality, or supply chain
• More than 5 years in manufacturing operations, supply chain or engineering and processes including managing customer quality
• Experience in manufacturing operations and processes plus interaction with customers
• Experience in change management
• Prior experience of utilising problem-solving and root cause analysis tools in a manufacturing environment
• Proven experience working across a global environment, creation of strategy and mission for a functional department
• Previous project management experience including implementation of complex and technically challenging projects
• Understanding of ISO9000, Lean Six Sigma, Process Value Stream Mapping or Kaizen
• Skilled in SAP and supply chain management
• Proficient in MS Office Suite
• Professional level Japanese and English

About the Company:

An international semiconductor manufacturer that provides technology to the semiconductor and display industries, which are at the cutting edge of technology. It is known as a leading company with world-class technologies.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 5FBZPJ