カスタマーサポート/ Customer Support

A renowned financial services provider is looking for a Japan Customer Support Team Member. The selected candidate will manage customer enquiries, back-office support, complaints, and support content for the Japanese market.

Responsibilities:

• Handle back-office tickets and respond to customer enquiries via online channels and email
• Address customer enquiries, requests, advice, and suggestions accurately and professionally
• Support internal teams with customer liaison, request documentation, and feedback
• Resolve customer complaints, special cases, and ad hoc support tasks
• Deliver a seamless customer experience and contribute to support process improvements
• Maintain up-to-date knowledge of products, services, industry developments, and company policies
• Translate and localise support content and documentation for the Japanese market
• Participate in training and support product improvement initiatives

Requirements:

• Bachelor’s degree or above
• Experience in customer support, preferably in the cryptocurrency or financial services industry
• Knowledge of cryptocurrency trading and blockchain technology
• Native level Japanese; proficient in written and spoken English

Preferred requirements:

• Experience using support tools such as Zendesk, Front, or similar platforms
• Knowledge of regulatory requirements and compliance in the cryptocurrency industry

About the Company:

A leading financial services provider committed to delivering innovative solutions in the market. Focused on excellence and reliability, it aims to empower clients with tailored financial services.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 2VFNZY