An international logistics company is looking for a Team Leader. The selected candidate will coordinate with IT service team members, including user support subcontractors.
Responsibilities:
Manage incidents and ticket processing
Handle IT-related invoicing and procurement tasks,
Communicate with users regarding planned maintenance and service failure
Assist in implementing IT infrastructure projects following global IT policies.
Enhance user support service levels and perform IT security-related tasks
Provide IT infrastructure support as per business contingency plans
Requirements:
More than 3 years of work experience in the in-house IT department
Experience in technical support and user support
Prior experience in technical support and user support
Proficient in English (TOEIC 700+)
About the Company:
One of the world’s largest organisations that provides logistics and supply chain solutions on global scale. Operating in several countries with a diverse workforce, this company continues to be an industry leader.
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