A global apparel organisation is looking to fill an IR Service Desk position. The qualified applicant will be providing first line IT infrastructure and desktop support to the company users.
Responsibilities:
Provide first-level end-user support for various IT hardware such as workstations, communication devices, and peripherals
Manage service incident tickets related to end-user support requests/issues
Setup, configure, maintain, and administer laptop PCs for all users as well as POS machines used at retail stores
Coordinate with global IT teams on infrastructure changes and security upgrades
Manage network-related incidents – investigation and isolation of problems and escalation to appropriate team
Maintain and manage life cycle of IT hardware – including procurement and planning end-of-life refresh/ retirement
Work closely with vendor teams to ensure service delivery within aligned scope/SLA
Create and maintain IT operation procedures, manuals, and technical documentation
Requirements:
More than 3 years of IT helpdesk experience
More than 2 years of work experience in multinational companies
Administrative knowledge of Windows 10/11, Windows 2012 servers and Active Directory
Knowledge of basic computer network configurations and TCP/IP
Interested current technology trends
Ability to install and configure Windows OS
Capable to troubleshoot general hardware and software problems with PC compatible platforms and associated peripherals, and Apple Macintosh
Proficient in verbal and written English and Japanese
About the Company:
A multinational company specialising in the design and distribution of footwear, apparel, and accessories. This organisation has a strong global presence and has expanded rapidly due to the popularity of its various brands.
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