A global renewable energy company is searching to fill a Helpdesk Engineer position. The qualified candidate will be responsible for providing end user support to resolve issues, track requests and incidents. This is a Tokyo-based role.
Responsibilities:
Devise solutions to minimise reoccurrences and boost productivity using IT ticketing system
Heighten cybersecurity awareness by offering tips or delivering presentations to employees
Manage documentation, including end user support material, technical documentation, and SOPs
Collaborate with the IT leadership team, infrastructure team, and application team to implement new solutions
Aid the smooth operation of IT Infrastructure, conduct proactive maintenance and health checks on the environment
Cover responsibilities across corporate offices, data centres, and production plants
Requirements:
More than 3 years of technical experience in end user support, Windows 10 and 11 PCs and Office 365 (Outlook, SharePoint, OneDrive, Teams, One Note, etc.)
Practical experience in security related products such as PC security (anti-malware, firewall)
Prior experience with Office 365 administration including but not limited to Exchange Online, SharePoint Online, Device Management
Experience in PC and iPhone device management solution is ideal
Understanding of L2 and L3 networking is a plus
Background in Firewall (URL and application filtering, AV, WAF, IPS) is preferred
Expertise in Windows and Linux operating system on various server platforms, such as physical, virtual, and cloud environment is desired
Knowledge of Network services (Active Directory, DNS, DHCP, SMTP, SFTP, SNMP, etc.) is an advantage
Ability and willingness to travel
Fluent level Japanese; business level English
About the Company:
Operating all over the Asia Pacific region, this company serves as a leader in the renewable energy market. This company’s large capabilities have enabled it to lead many development and maintenance projects throughout the region.
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