A Client Service Manager position is now available at a global investment company. The qualified applicant will be managing client service activities for client portfolio, including top-tier banks, insurance companies, pension funds, and domestic asset management companies.
Responsibilities:
Manage client service activities for existing clients including financial institutions, pension funds, and domestic asset management companies
Respond to day-to-day client inquiries by liaising with internal teams such as investments, sales, operations, legal & compliance
Oversee client onboarding/offboarding processes including collection of AML/KYC documents and coordination of fund set-up or account opening processes
Ensure high-quality client reporting by understanding client requirements and coordinating with local/global client reporting teams
Complete answers for RFP/RFI/DDQ questionnaires with support from relevant teams
Ensure compliance with global policies as well as local governance and regulatory standards
Monitor client assets and cash flows and communicate with investment teams and operations
Handle incidents or other issues regarding clients or funds to reach appropriate resolutions
Requirements:
More than 5 years of experience in Asset Management in broadly middle office functions
Knowledge of financial markets and investment strategies
Expertise in client reporting and fund administration (both off-shore and on-shore)
Proven track record of being able to service institutional clients in the Japanese market is ideal
Skilled in MS Office Suite
Proficient in written and verbal Japanese and English
About the Company:
A multinational financial services firm based in Europe. This organisation has operated in financial services markets for over a century. Now with thousands of employees across a broad international network, this company is a true global leader in the industry.
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