ゼネラルマネージャー/ General Manager

An international hospitality group is seeking a General Manager. The successful candidate will oversee operations, financial performance, commercial strategy, people development, guest satisfaction and owner relations while ensuring brand compliance and sustainable business growth.

Responsibilities:

• Provide strategic leadership across departments, develop talent and drive employee engagement
• Ensure operational excellence, guest satisfaction, brand standards and effective crisis management
• Manage budgets, revenue, profitability, cash flow, cost controls and financial reporting
• Optimise occupancy, ADR, RevPAR, market share and direct-booking performance
• Collaborate with Sales, Marketing and Revenue Management teams to drive commercial growth
• Build relationships with property owners, corporate clients, travel partners and key stakeholders
• Present business reviews and oversee asset enhancement, capital expenditure and renovation projects
• Ensure compliance with management agreements, Japanese regulations, health and safety requirements
• Lead risk management, business continuity planning and sustainability initiatives
• Support new openings, property conversions, operational assessments and strategic growth projects
• Analyse market intelligence and identify opportunities to improve profitability and operational performance

Requirements:

• Bachelor’s degree or above in Hospitality Management, Business Administration, Finance or a related discipline
• More than 10 years of progressive hospitality leadership experience
• 3-5 years of experience in a senior property leadership role, such as Hotel General Manager, Residence Manager or Cluster General Manager
• Expertise in revenue optimisation, financial management, business planning and asset management
• Strong guest experience management, service excellence, quality assurance and risk management skills
• Ability to lead diverse teams and collaborate across cultures

Preferred requirements:

• Master's degree or above
• Experience with international hotel or serviced residence brands
• Multi-property or cluster leadership experience
• Direct owner-facing experience
• Strong understanding of the Japanese hospitality market
• Proven experience in revenue management, budgeting and financial performance management

About the Company:

A global hospitality company specialising in serviced residences, hotels and lifestyle accommodation. The company offers a range of accommodation experiences for business and leisure travellers across international markets.

Keywords:

ホテル経営, 総支配人, ホテル運営管理, 収益管理, 財務管理, 予算管理, 顧客満足度, 人材マネジメント, 資産管理, 事業開発, リスク管理, ブランド基準遵守, 求人, 外資系

Job Ref: 69DOL8