I registered my account, but I didn't recieve an email.

You should have received an activation email after you created your account. Please activate your account using the link provided in the email before logging in.

If you can't find the email, please check below.

  1. Please check your email's Spam or Junk folder. If you can't find our activation email, please register using another email address.
  2. If you don't have another email address, we can delete your old account so you can register again. It will take a few weeks to delete the old account.
  3. If you input the wrong email address in the registration form, please register again using the correct information.

I can't log into my account.

You should have received an activation email after you created your account. Please activate your account using the link provided in the email before logging in.

Once you have activated your account, you should be able to log in with your registered email and password.

I registered a few years ago, but I can't log in anymore.

Our website was renewed in December 2015. If your account was created before then, please register again to continue using the website.

If you registered after December 2015, please check below.

  1. Please check if spaces were inputted in the password or email field.
  2. If you forgot your password, please click the "Forgotten password?" link on the registration page.
  3. If you didn't receive a password reset mail, please check that you received an account activation email. Once you have activated your account, you should be able to log in with your registered email and password.
  4. If you input the wrong email address in the registration form, please register again using the correct information.

My email and password do not match.

Our website was renewed in December 2015. If your account was created before then, please register again to continue using the website.

  1. Please check if spaces were inputted in the password or email field.
  2. If you forgot your password, please click the "Forgotten password?" link on the registration page.

I didn't receive an email after requesting a password reset.

  1. For security reasons, we cannot view the email address or password you used to register your account on our site.
  2. Please check your email's Spam or Junk folder. If you did not receive the password reset email, please re-register here.
    https://www.robertwalters.co.jp/account/login-register.html

I reset my password, but I still can't log in.

Have you activated your account?

You should have received an activation email after you created your account. Please activate your account using the link provided in the email before logging in.

Once you have activated your account, you should be able to log in with your registered email and password.

When I try to create a new account, an "Email already in use" message appears.

You've already registered using that email address.

  1. Please check that you can log into your account by inputting your email and password.
  2. If you can't log in or forgot your password, please reset your password using the "Forgotten password?" link.

Can I use an account created on the Robert Walters Japan site on another country's website?

Yes, you can. Please log in using the same email and password.

I activated my account, but an error message appears.

  1. You may have pressed the activate button multiple times. Please check that you can log in your account using your email and password.
  2. The problem may be your internet connection. Please check your WiFi connection, access the website using a different browser, or wait some time and try to access again.

I can't find the activation email.

Our website was renewed in December 2015. If your account was created before then, please register again to continue using the website.

  1. Please check your email's Spam or Junk folder.
  2. If you can't find our activation email, please register using another email address.
  3. If you don't have another email address, we can delete your old account so you can register again. It will take time to delete the old account.
  4. If you input the wrong email address in the registration form, please register again using the correct information.

I can't attach my resume.

In the event that you can't attach your resume, please email cv@robertwalters.co.jp with the following information and your CV or an English language resume.

  • Name:
  • Current occupation: 
  • Current industry:
  • Desired employment type:(Permanent, Contract/Temp)
  • Desired work location: 

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