営業・業務マネージャー/ Sales & Operations Manager

A multinational industrial manufacturing company is looking for a Sales & Operations Manager. The selected candidate will oversee local customer service operations, driving tactical and strategic programs, resource utilisation, process effectiveness, and service excellence. This is a hybrid role.

Responsibilities:

• Deliver tactical and strategic programs for the local customer service team
• Oversee and manage the effectiveness and efficiency of the local team to ensure proper assimilation of regional or assigned customer accounts
• Measure and manage resource utilisation of the local customer service team through central mailbox audits, work order volume, fulfilment rates, and complexity
• Review account assignments and support scope periodically or as needed
• Manage the local customer service team to reinforce cross-functional processes implemented in partnership with the Regional Sales Operations Manager
• Manage, coach, and mentor the local customer service team to achieve high accuracy and adaptability and ensure the highest level of service to internal and external customers
• Coach and mentor the local customer service team toward Customer Service Excellence initiatives and KPIs
• Act as the first point of escalation for customer order-related issues and coordinate with cross-functional teams for resolution
• Provide risk assessments for backlogs and customer order-related matters
• Document work instructions and work processes related to Supply Chain for the local or Asia region
• Support and take ownership of other administrative duties as required by the sales organisation
• Perform other duties and projects as required by the Regional Sales Operations Manager

Requirements:

• More than 10 years of experience in direct customer service or customer operations, including Order-to-Cash (O2C) functions in a multinational corporation
• More than 5 years of supervisory or managerial experience managing a small team of 2–4 people
• Good working knowledge and understanding of ERP systems
• High proficiency in MS Office, including Outlook, Word, and Excel (PowerPoint and Access knowledge is an advantage)
• Strong communication skills
• Ability and willingness to travel
• Business level English

About the Company:

A leading industrial valve manufacturer, the company delivers cutting-edge fluid control solutions to global markets with a focus on innovation, reliability, and precision. Known for its advanced engineering expertise and strong commitment to employee growth, it offers a dynamic environment for skilled professionals seeking career opportunities in engineering, manufacturing, and technology.

Keywords:

営業, 業務, 経営, カスタマーサービス, 産業, 製造業者, 外資系

Job Ref: UEK3XP