契約管理事務/ Contracts Renewal Admin

A global technology company is looking for a Contracts Renewal Admin. The chosen applicant will be responsible for managing contract renewals, order processing, and customer support activities for assigned regions or accounts. This is a hybrid setup role.

Responsibilities:

• Facilitate efficient and accurate processing of orders
• Manage maintenance and renewal processes, including reporting, customer database management, licence key generation, and quick order processing
• Provide customers with the information needed to renew their software agreements without delay
• Handle contract renewals
• Maintain accurate records for all accounts within the Hexagon Asset Lifecycle Intelligence division and CRM system
• Maintain registered contracts
• Distribute all Hexagon Asset Lifecycle Intelligence division software orders and work directly with customers to ensure timely delivery
• Meet sales objectives such as quota and productivity requirements
• Maintain account team relationships and transfer leads as appropriate
• Maintain maintenance and renewals at agreed levels
• Ensure efficient and accurate order processing

Requirements:

• Degree or Diploma in any discipline
• More than 3 years of admin or customer support working experience
• Excellent written and verbal communication skills
• Ability to use well-developed communication and social skills to persuade and influence the views of potential clients
• Ability to deal with clients at all levels, identify client needs and translate those needs into solutions
• Ability to adapt readily to changes in customer requirements
• Native level Japanese; business level English

About the Company:

A global technology company specialising in measurement, positioning, and autonomous solutions. Its technologies help industries such as manufacturing, construction, aerospace, agriculture, and mining improve productivity, quality, safety, and sustainability.

Keywords:

技術, 管理, カスタマーサポート, 外資系

Job Ref: TE0O7Q