CXアナリティクスエグゼクティブ/ CX Analytics Executive

A global consumer goods company is looking for a CX Analytics Executive (JP & KR). The selected candidate will analyse CX campaign performance, generate insights, and support data-driven decision-making to optimise customer engagement.

Responsibilities:

• Analyse CX campaign data to identify trends and performance drivers
• Collaborate with shared services to ensure accurate data management and reporting
• Evaluate ROI and NPS to recommend strategic improvements
• Support internal teams with data-driven insights for decision-making
• Manage dashboards and analytics tools to track campaign effectiveness
• Generate actionable insights to enhance consumer engagement

Requirements:

• More than 2 years of experience in data analytics (consumer experience or marketing environment is ideal)
• Experience with performance measurement
• Skilled in data analysis tools and software (SQL, Tableau, or similar)

About the Company:

A world-class consumer goods company with operations in over 100 countries around the globe. With a network of employees numbering in the tens of thousands, the company’s success only continues to grow through their commitment to optimisation and innovation.

Keywords:

顧客体験分析, データ分析, ROI分析, NPS, 消費財, マーケティング分析, ダッシュボード, インサイト生成, 求人, 外資系

Job Ref: 04V2G1