オペレーションズディレクター/ Director of Operations

A real estate company is looking for a Director of Operations. The selected candidate will be accountable for operational performance of the business, leading department heads, resolving operational issues, and supporting the CEO on strategy and business priorities.

Responsibilities:

• Maintain operational standards and optimise processes across departments, including lead assignment, CRM discipline, and other core workflows to eliminate bottlenecks and manual work
• Own operational KPIs and translate performance data into actions that address constraints to sales growth across capacity, lead routing, conversions, and systems
• Lead and manage department heads, setting clear expectations for performance, decision-making, and accountability while supporting them through operational challenges and execution
• Act as the primary operational filter for the organisation, resolving issues at the management level and escalating to the CEO only when strategic involvement is required
• Drive a high-performance operating culture by partnering with HR and department heads to align team structures, hiring priorities, and headcount with strategic business goals
• Oversee the agent progression framework, ensuring clear career, performance expectations, and progression criteria are defined and consistently applied
• Ensure departments meet legal and company standards, using a strong working knowledge of Japanese labour law and 宅建業法 to mitigate risk
• Own and develop the annual and medium-term business plan (中期事業計画), setting quarterly targets, assumptions, and adaptive forecasts for CEO approval
• Serve as the CEO's primary operational counterpart, providing a clear and concise view of company performance, risks, people, operational priorities, and material exceptions
• Work closely with the Executive Assistant to the CEO to ensure alignment on CEO priorities, information flow, follow-up, and selected strategic or CEO-led projects

Requirements:

• More than 5 years of professional experience in sales or operations management roles within a people-intensive environment, such as real estate, insurance, consulting, or a similar environment
• Experience leading and coordinating across multiple department heads
• Experience managing sales-driven teams or performance-oriented organisations
• Proven track record managing a team of 5-10+ people
• Strong people skills with the ability to navigate complex team dynamics and handle employee situations directly
• Business level written and verbal Japanese and English

Preferred Requirements:

• Working knowledge of Japanese labour law and 宅建業法, 宅地建物取引士

About the Company:

A real estate company providing property sales, brokerage, and related real estate services, with a focus on helping customers find and manage suitable properties.

Keywords:

営業, 業務, 不動産

Job Ref: RK6VIV