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ゼネラルマネージャー/ General Manager

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A multinational travel retail company is looking for a General Manager, Japan. The selected candidate will oversee operations, drive financial performance, and lead business growth while managing multiple F&B outlets.

Responsibilities:

  • Oversee daily operations of F&B outlets ensuring compliance with regulations, health & safety, and brand standards
  • Manage manpower planning, supply chain, equipment maintenance, and quality control
  • Recruit, train, and lead outlet managers and staff while fostering a high-performance culture
  • Develop and manage budgets, forecasts, and P&L while driving revenue growth
  • Ensure excellent service and product quality while handling escalated customer concerns
  • Build and maintain strong relationships with airport authorities, brand partners, vendors, and suppliers

Requirements:

  • Bachelor’s degree or above in Hospitality, Business Administration, or related field
  • More than 10 years of multi-unit F&B or hospitality management experience
  • Proven experience in P&L management
  • Strong understanding of Japanese food safety, labour laws, and operational compliance
  • Proven negotiation skills with stakeholders and vendors
  • Fluent level written and verbal Japanese and English

About the Company:

A global leader in travel retail, this company connects travellers with premium brands through innovative retail experiences at airports worldwide. With a strong presence across key international hubs, it offers dynamic career opportunities in a fast-paced, customer-focused environment.

Keywords:

飲食, ゼネラルマネージャー, 空港オペレーション, 損益管理, サプライチェーン管理, 顧客体験, コンプライアンス, 事業開発, 求人, 外資系

Job Ref: SP5XTB

Contract Type: Perm

Specialism: Sales

Focus: General Manager

Industry: Retail

Salary: ¥16,000,000 - ¥21,000,000 per annum

Workplace Type: On-site

Experience Level: Mid Management

Language: Japanese - Professional working

Second Language: English - Business level

Location: Osaka

Job Reference: SP5XTB-8E5552D3

Date posted: 25 June 2025

Consultant: Shiori Ruler