ゼネラルマネージャー/ General Manager
A multinational travel retail company is looking for a General Manager, Japan. The selected candidate will oversee operations, drive financial performance, and lead business growth while managing multiple F&B outlets.
Responsibilities:
- Oversee daily operations of F&B outlets ensuring compliance with regulations, health & safety, and brand standards
- Manage manpower planning, supply chain, equipment maintenance, and quality control
- Recruit, train, and lead outlet managers and staff while fostering a high-performance culture
- Develop and manage budgets, forecasts, and P&L while driving revenue growth
- Ensure excellent service and product quality while handling escalated customer concerns
- Build and maintain strong relationships with airport authorities, brand partners, vendors, and suppliers
Requirements:
- Bachelor’s degree or above in Hospitality, Business Administration, or related field
- More than 10 years of multi-unit F&B or hospitality management experience
- Proven experience in P&L management
- Strong understanding of Japanese food safety, labour laws, and operational compliance
- Proven negotiation skills with stakeholders and vendors
- Fluent level written and verbal Japanese and English
About the Company:
A global leader in travel retail, this company connects travellers with premium brands through innovative retail experiences at airports worldwide. With a strong presence across key international hubs, it offers dynamic career opportunities in a fast-paced, customer-focused environment.
Keywords:
飲食, ゼネラルマネージャー, 空港オペレーション, 損益管理, サプライチェーン管理, 顧客体験, コンプライアンス, 事業開発, 求人, 外資系
Job Ref: SP5XTB
About the job

Contract Type: Perm
Specialism: Sales
Focus: General Manager
Industry: Retail
Salary: ¥16,000,000 - ¥21,000,000 per annum
Workplace Type: On-site
Experience Level: Mid Management
Language: Japanese - Professional working
Second Language: English - Business level
Location: Osaka
FULL_TIMEJob Reference: SP5XTB-8E5552D3
Date posted: 25 June 2025
Consultant: Shiori Ruler
kansai sales/general-manager 2025-06-25 2025-08-24 retail Osaka JP JPY 16000000 21000000 21000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true