チャンネルシニアマネージャー/ Channel Senior Manager

An international assessment and testing services company is looking for a Channel Senior Manager. The selected candidate will oversee the Japan test centre network, manage channel operations, drive operational improvements, maintain partner relationships, and ensure high-quality candidate experiences.

Responsibilities:

• Maintain channel partner competence by providing training, information, and operational support for testing centres
• Identify and resolve partner performance issues to minimise impact on exam delivery and client expectations
• Provide test delivery readiness communication to dedicated test centres and manage delivery scheduling for all sites
• Oversee performance and quality standards of testing centres to ensure outcomes exceed client expectations
• Collaborate with internal departments to meet client servicing needs and maintain high satisfaction levels
• Maintain positive and effective communication with staff, senior leadership teams, and partners
• Evaluate performance metrics to determine productivity requirements and achieve operational targets
• Identify process improvement opportunities to enhance operational efficiency
• Monitor key operational metrics to support achievement of business objectives
• Participate in staff meetings, training programmes, and team events as required
• Advocate for testing centre administrators and address or escalate their concerns when necessary
• Conduct training through phone, video call, or on-site sessions regarding operational testing delivery policies and procedures

Requirements:

• Diploma or above in any discipline
• More than 5 years of experience in channel or vendor management in an operations support environment
• Ability to develop strong relationships with channel partners and negotiate consensus effectively
• Exceptional leadership and employee motivation skills
• Ability to work effectively with other departments to ensure service commitments are met
• Skilled in Excel, Power BI, and Salesforce
• Ability to work flexible days and hours based on business needs
• Ability and willingness to support emergency work on weekends and Japan public holidays
• Native level Japanese; business level English

About the Company:

A global organisation specialising in assessment, testing, and certification services with an extensive international network of testing centres. The company supports professional qualification and credentialing programmes while focusing on operational excellence and customer experience.

Keywords:

チャネル管理, ベンダーマネジメント, オペレーション管理, テストセンター運営, パートナー管理, サービス品質管理, プロジェクト管理, 業務改善, 顧客対応, 求人, 外資系

Job Ref: 5I6VHR