中小企業担当アカウントマネージャー/ SMB Account Manager

A foreign fintech company is looking for an Account Manager. The chosen applicant will be in charge of managing SMB accounts to drive customer retention, growth, and product adoption.

Responsibilities:

• Own a multi-million-dollar portfolio of SMB merchants across all verticals, set the strategy, drive outcomes, and remain accountable for portfolio performance
• Develop a deep understanding of merchants' businesses, identify churn risks, and implement retention strategies to build long-term relationships
• Manage a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities
• Build trusted relationships with business owners by understanding their needs and acting in their best interests
• Manage competitive threats, commercial pushback, and escalations with clarity and confidence to strengthen partnerships
• Develop post-mortems, talk tracks, and playbooks to share learnings and improve team performance
• Use portfolio-level data and trends to provide recommendations that influence Square's SMB products and go-to-market strategies
• Collaborate with Sales, Support, Product, and Analytics teams to solve problems and prevent recurring issues

Requirements:

• More than 5 years in account management, sales, or a related client-facing role
• Experience managing a dynamic, high-volume book and closing both retention and growth opportunities
• Track record of delivering against retention and revenue goals in a performance-based environment
• Strong negotiation skills built through real commercial experience
• Solid financial and analytical skills
• Native level Japanese; business-level English

Preferred Requirements:

• Experience with fintech, payments, or SaaS platforms
• Formal sales methodology training

About the Company:

Operating on an international scale, this fintech company has developed innovative solutions for mobile payments. With headquarters in the US, this organisation is a true pioneer in the industry.

Keywords:

営業, アカウントマネジメント, フィンテック, 金融サービス, デジタル, 外資系

Job Ref: W8KLZB