カスタマーサクセスマネージャー / Scaled Customer Success Manager

An international software company is looking for a Scaled Customer Success Manager. The selected candidate will drive customer adoption, retention, and scalable success programs while supporting technical engagement across customer segments. This is a hybrid role.

Responsibilities:

• Provide customer support at key journey stages to increase adoption and value realisation
• Advise customers on platform capabilities, technical solutions, and troubleshooting
• Engage executives, technical users, and internal stakeholders on value, risks, and outcomes
• Monitor customer health, adoption trends, and revenue growth opportunities
• Collaborate with sales, marketing, product, and success teams to improve retention and expansion
• Develop scalable programs, playbooks, and one-to-many engagement initiatives for the Japan market

Requirements:

• More than 3 years of experience in customer success, account management, or a similar customer-facing role within a SaaS company
• Experience managing large customer portfolios using one-to-many engagement strategies (playbooks, automated communications, webinars, office hours, and user groups)
• Prior experience engaging stakeholders ranging from executives to end users

Preferred requirements:

• Native level Japanese; business level English

About the Company:

An international software company that has seen success and business growth within its short history.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系

Job Ref: AX2VBQ