アシスタントクオリティマネージャー/ Assistant Quality Manager

A multinational food and confectionery company is looking for an Assistant Quality Manager. The selected candidate will manage consumer complaints, product quality, supply chain and warehousing quality, regulatory documentation, and continuous improvement activities. This is a hybrid setup role.

Responsibilities:

• Support consumer service quality activities, including call centre self-assessments, Q&A updates, and process optimisation
• Act as the first point of contact for consumer enquiries and complaints
• Manage Care systems and handle enquiries and complaints from call centres, sales teams, webforms, and contact-us sections
• Handle non-critical complaints and sales enquiries, including returned sample checks and consumer feedback
• Manage critical complaints by coordinating returned sample analysis and investigations with the Commercial Quality Management team
• Ensure timely and accurate communication with consumers and distributors on quality-related matters
• Conduct product inspections for quality issues, new product launches, and incoming checks and report findings to the team and Commercial Quality Management
• Verify product descriptions, including ingredients and Fairtrade communication, with Commercial Quality Management before sharing with sales teams
• Support promotion item certification processes, including label and specification checks in line with Japanese regulations
• Perform incoming quality checks for promotional items on behalf of Commercial Quality Management

Requirements:

• Bachelor’s degree or above in Food Science, Food Chemistry, Analytical Chemistry, or a related discipline
• Solid relevant experience within the food industry
• Strong knowledge of food production techniques and quality standards in Japan
• Experience with supply chain and warehousing assessments
• Background in consumer service and client management
• Proficiency in MS Office Suite
• SAP knowledge
• Native level Japanese; fluent level English

About the Company:

This company operates in the global food and confectionery industry, with a focus on quality and product excellence. It operates across international markets and maintains Group quality standards throughout its product value chain.

Keywords:

品質管理, 食品品質, 食品業界, 品質保証, 消費者サービス, クレーム管理, サプライチェーン, 倉庫品質, 食品規制, 食品安全, 品質改善, 求人, 外資系

Job Ref: QLM8Q3