年金業務チーム副責任者/ Team Lead Deputy Annuity Team

A leading intellectual property services company is looking for a Team Lead Deputy Annuity Team Japan. The selected candidate will support service delivery operations, manage key customer portfolios, coordinate team activities, and drive continuous process improvements while ensuring high-quality customer service.

Responsibilities:

• Support service delivery operations in the absence of the Team Lead
• Ensure team processes and tasks are carried out efficiently
• Support a productive work environment through trust and effective team collaboration
• Communicate daily work goals and deadlines to team members
• Plan workloads and delegate tasks as required
• Identify opportunities to reduce costs and improve operational efficiency while maintaining customer satisfaction
• Ensure controls are applied to reduce the risk of patent lapses
• Propose improvements to processes, tasks, and the annuities management software
• Coordinate the onboarding of new clients
• Manage portfolios of key customers and ensure annuities are paid on time
• Build strong relationships with key customers at various organisational levels
• Assess customer feedback and identify opportunities to improve service delivery
• Respond to customer enquiries and provide professional support
• Identify customer needs and oversee service delivery within the business context
• Present the engagement model to new customers
• Provide reminders, forecasts, invoices, and other requested documentation
• Resolve customer enquiries promptly in accordance with service level agreements and individual contracts
• Identify training and knowledge needs for customers and colleagues
• Prepare and deliver training for customers and colleagues
• Contribute to achieving team targets

Requirements:

• Deep knowledge of the intellectual property industry
• Proficient in MS Office Suite
• Excellent communication skills across all organisational levels
• Leadership skills, including effective resource planning
• Ability to work independently for extended periods
• Professional level Japanese; proficient level English

About the Company:

This company operates in the intellectual property services industry, providing specialised patent and annuity management solutions. It supports clients with reliable IP administration services and customer-focused solutions.

Keywords:

知的財産, 特許年金, 特許管理, 顧客対応, サービスデリバリー, チームリーダー, 業務改善, クライアント管理, トレーニング, 求人, 外資系

Job Ref: JXBMW9