輸出入マネージャー/ Import Export Manager

A global luxury group is seeking an Import Export Manager. The successful candidate will lead logistics operations, manage external service providers, drive process improvements and support digital transformation initiatives, including SAP implementation and AI solutions.

Responsibilities:

• Supervise import and export customs operations in Japan, ensuring compliance with customs regulations, trade requirements and internal policies
• Oversee customs brokers and freight forwarders, manage service provider performance and monitor operational KPIs
• Support tariff classification, customs valuation, origin determination and customs audits
• Drive continuous improvement in customs procedures and compliance governance
• Supervise daily team activities, allocate workloads and monitor service performance
• Provide operational guidance and coaching, and support team training and knowledge sharing
• Lead logistics projects, including the stabilisation of customs import and export operations
• Support SAP implementation and logistics process integration
• Define business requirements and coordinate with IT teams, vendors and relevant stakeholders
• Participate in user acceptance testing, system validation and process testing
• Monitor project milestones and ensure deliverables are completed on schedule
• Explore AI applications for customs enquiry management and product information retrieval
• Leverage digital solutions to improve operational efficiency and reduce manual tasks

Requirements:

• More than 5 years of experience in customs, freight forwarding or logistics operations
• Strong knowledge of import and export regulations and customs compliance
• Proven experience managing customs brokers, freight forwarders, carriers and logistics service providers
• Experience in logistics projects and process improvement initiatives
• Advanced proficiency in Microsoft tools, particularly Excel
• Strong stakeholder management skills, with the ability to influence external service providers and internal business partners
• Excellent communication and coordination skills in cross-functional and international environments
• Strong understanding of compliance, risk management and operational governance in customs and transportation
• Analytical mindset with the ability to identify improvement opportunities through data analysis, KPI monitoring and cost management
• Ability to manage multiple priorities while balancing daily operations and project deliverables
• Proactive and solution-oriented approach, with a focus on operational efficiency and continuous improvement
• Ability to lead logistics transformation initiatives, including system implementation, process optimisation and transportation network improvements
• Business level English; fluent level Japanese

Preferred requirements:

• Experience with Power BI or other data visualisation tools
• Experience in SAP implementation, transportation optimisation or warehouse transitions

About the Company:

A global luxury goods group managing a portfolio of prestigious fashion, leather goods, jewellery and lifestyle brands. The company operates across the luxury industry, with a strong focus on creativity, craftsmanship, brand heritage and sustainability, delivering high-end products and experiences to consumers worldwide.

Keywords:

輸出入管理, 通関業務, 貿易コンプライアンス, 物流管理, フォワーディング, 通関業者管理, SAP導入, 業務改善, 物流プロジェクト管理, 求人, 外資系

Job Ref: N819RI