CS運用・SAP変革スペシャリスト/ CS Ops & SAP Transformation Specialist

An international toy manufacturing company is looking for a Customer Service Ops & SAP Transformation Specialist. The selected candidate will oversee order management, drive SAP-related digitisation projects and improve operational processes. This is a hybrid role.

Responsibilities:

Order Management (50%)

• Pro-active order entry (launch, campaign & bundles forecast adherence)
• Facilitating, modifying and improving order management, including pre-order process support (such as communication and coordination, informing about stock availability) and order processing to ensure optimal flow of goods to customers
• Support customer claims and returns, including investigate claims ensuring that required information is accurate and processed in agreed timelines; coordinate the return of physical goods with customers, transportation company and warehouse staff; and creation of credit and debit notes
• Manage supply allocation process in the case of constrained supply
• Supporting reporting and presentations, including manage and report on inventory levels, identifying out of stock and closed items, and communication to the wider team for their action
• Proactively following up on overdue and variances on quotations
• Fill rate reporting to customers and internally
• Value-added Services: Handle customer specific requests (end of month reconciliation, palletisation schematics preparation)
• Customer inventory optimisation and counseling based on stock and CS data
• Order 2 Cash process governance
• Maintain required master data on SAP, EDI and Web B2B and customer portals, and become subject matter expert in product and customer master data in Japan business unit

Order Management Digitisation, Process Improvement (35%)

• Be local lead for order processing automation related projects including SAP HANA, B2B web shop, EDI, Contents Hub, approval engine etc.
• Lead projects as local key user to support the creation of interfaces from internal sales and management tools (TPM, CTM, Listing Management) to order processing tools, and manage their impact to various Order Management, Master Data, Customer Operations and Ops tools.
• Collaborate with internal and external resources in fit-gap, system design inputs and specification mapping, SIT/UAT, Go-live support for various projects.
• Continuous improvement on Order process optimisation

Ad Hoc Business Analysis, Reporting, and Presentations (10%)

• Support business with on-demand analysis and reporting
• Support GM, Operations Director and Order Management Manager for on-demand business presentations

Self Development / Org Engagement (5%)

• Invest in self-development through a strong IDP (Individual Development Plan) to maximise results and career potential at the company.
• Participate and drive projects within Japan and/or the wider APAC organisation
• Drive team’s motivation and culture with curiosity, bravery and focus

Requirements:

• Min 5 years of experience working in a cross-functional environment, in a MNC (working experience in cross-border organisation)
• Advanced knowledge and experience of supply-chain operational procedures, specifically in Order Management and Master Data
• Highly skilled in SAP in the SD module, having acted as a key user in various ERP projects
• Exercise considerable discretion and independent judgment in problem solving
• Timely multi-task management with prioritization
• Advanced MS Office applications (Excel, PPT, Word, Outlook, Teams, Power BI)
• Influence leadership through explanation of facts, policies and practices
• Japanese & English project management skills at multi-national matrix organisation
• Staff management experience
• Logistics and Distribution Experience
• Ability to think strategically while still focusing on immediate short term tasks
• Professional level Japanese and English

Benefit:

• Family Care Leave - Offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by company life and disability insurance which provides protection and peace of mind.
• Wellbeing - Want people to feel well and thrive. Offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount –Know candidates will love to build, so from day 1 the candidate will qualify for the company’s generous colleague discount.
• Bonus - Do the best work to succeed together. When goals are reached and if eligible, candidate will be rewarded through company bonus scheme.
• Workplace - When joining the team candidate willl be assigned a primary workplace location i.e. one of the Offices, stores or factories. Company hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with candidate during the recruitment process.

About the Company:

An established international company operating in the toy and consumer goods industry. It offers a diverse portfolio of products for consumers across different age groups and markets worldwide.

Keywords:

インダストリアル, メーカー, 製造業, 機械, エンジニア, 求人, 外資系

Job Ref: KZB67C