決済・不正対策業務責任者/ CS Payments & Fraud Operations Lead

A foreign consumer products company is looking for a CS Payments & Fraud Operations Lead. The chosen applicant will oversee payment operations, business growth, fraud prevention, and risk management. This is a hybrid role.

Responsibilities:

• Improve operational efficiency and quality through the accurate and stable management of registration, payment, and order-related operations
• Optimise the customer experience across registration, payment, and order processes, contributing to increased satisfaction
• Drive revenue maximisation and optimisation of payment-related costs through the management of partner card and payment operations, contributing to improved Cost of Income (COI)
• Protect assets and maintain and enhance brand reputation through the monitoring and implementation of measures to prevent fraudulent payments
• Participate in projects as a business counterpart to IT/Digital, supporting business objectives and improving the customer experience from a business perspective
• Support operational visibility and decision-making through reporting to relevant departments
• Lead the execution and transformation of partner card and payment operations to achieve business growth and effective risk control
• Strengthen a sustainable payment business foundation through revenue maximisation, reduction of fraudulent payment risks, and development of healthy relationships with external partners
• Develop and operate partner card and payment business strategies based on annual business plans and budget plans
• Plan and execute benefits and campaigns based on user data, performance results, and hypothesis-driven analysis
• Build stakeholder consensus by considering service quality, profitability, and operational efficiency
• Develop fraud prevention strategies and operational policies based on analysis of fraudulent payment traffic
• Plan and promote improvements and operational efficiency initiatives for fraudulent payment operations
• Collaborate with credit companies, payment service providers, and fraud detection vendors while managing service quality
• Develop vendor selection policies for credit companies, payment service providers, and other relevant partners, and lead RFP design and selection processes
• Negotiate contracts and revised terms while maintaining long-term relationships with vendors and partners
• Monitor relevant laws and regulations, including the Instalment Sales Act, Act on Specified Commercial Transactions, and Act on Prevention of Transfer of Criminal Proceeds, and reflect applicable requirements in business operations

Requirements:

• Experience as a Project Manager (PM) or Project Management Officer (PMO)
• Experience in Fraud Management
• Experience in B2C businesses
• Knowledge of the Instalment Sales Act
• Understanding of customer experience and revenue structure
• Advanced understanding of the credit card and payment business
• Knowledge of the Act on the Protection of Personal Information
• Professional level Japanese and English

About the Company:

A global consumer goods company offering a wide range of products across nutrition, beauty, personal care and home care. The company operates through a direct selling business model, connecting customers with products designed to support everyday health and wellbeing.

Keywords:

消費財, メーカー, FMCG, 済業務, 不正管理, 外資系

Job Ref: CT353A