カスタマーサービススペシャリスト/ Customer Service Specialist

A global automotive company is looking for a Customer Service Specialist. The successful candidate will provide technical support, administer warranty processes, deliver technical training, support homologation activities, and contribute to product quality and continuous service improvement.

Responsibilities:

• Provide technical support to dealers, including troubleshooting and diagnosis
• Assist dealers in applying technical information and service procedures correctly
• Process and administer warranty claims in accordance with company guidelines
• Manage warranty parts administration and related documentation
• Monitor, document and report market quality issues to headquarters
• Support the investigation and resolution of recurring product and technical concerns
• Maintain accurate technical records and case documentation
• Plan and deliver new model technical training programmes based on headquarters-provided training
• Conduct qualified technician training and certification programmes
• Support the organisation and execution of dealer technical conferences
• Improve dealer technical capability and workshop performance
• Participate in dealer workshop evaluations and provide improvement recommendations
• Support vehicle homologation-related activities
• Verify new models comply with homologation requirements before market delivery
• Conduct inspections and validation activities for product launches and new model arrivals
• Support pre-delivery inspection and quality control activities where required
• Maintain accurate technical and compliance-related documentation
• Collaborate with Customer Service, Sales, Marketing, Logistics and Headquarters teams
• Support the implementation of customer service processes, systems and best practices
• Identify opportunities to improve service efficiency, dealer support and customer satisfaction
• Maintain effective communication with dealers and internal stakeholders to ensure timely issue resolution

Requirements:

• Conversational level English (TOEIC 600+)

About the Company:

A global automotive company specialising in high-performance motorcycles and related products. With a strong presence in international markets, the company is known for its focus on performance, innovation and motorsport.

Keywords:

カスタマー サービス, テクニカル サポート, 二輪車, ディーラー サポート, 保証 業務, 技術 トレーニング, 車両 認証, 品質 管理, 製品 品質, サービス 改善, 求人, 外資系

Job Ref: O9H10J