カスタマーサービススーパーバイザー/ Customer Service Supervisor

A global logistics technology company is looking for a Customer Service Supervisor. The selected candidate will oversee customer service operations, resolve complex cases, coordinate with key stakeholders, and drive service and team performance improvements.

Responsibilities:

• Manage daily customer service operations, including task allocation, workload, quality, and workforce management
• Handle customer inquiries across email and phone, including service guidance and shipment tracking
• Resolve complex and escalated cases by coordinating effective solutions with internal teams and external partners
• Build strong customer relationships by understanding needs and continuously improving the customer experience
• Collaborate with sales, operations, technology, and logistics partners to address service and delivery issues
• Monitor customer service KPIs, analyse feedback and case data, and implement performance and service improvements

Requirements:

• Bachelor’s degree or above
• More than 2 years of customer service or team management experience in the logistics industry
• Excellent PC skills
• Business level spoken and written Japanese; proficient in reading and written English (Chinese is a plus)

Preferred requirements:

• Experience in the international logistics industry

About the Company:

A global logistics technology company providing cross-border eCommerce fulfillment and shipping solutions for businesses operating in international markets. Its services combine technology, logistics networks, and supply chain expertise to support efficient and reliable global eCommerce operations.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 9SWAF9