CS運用スペシャリスト/ CS Operation Specialist

An international consumer goods organisation is looking for a CS Operation Specialist. The selected candidate will deliver high-quality customer service, resolve inquiries, improve service processes, and strengthen knowledge sharing across the organisation. This is a hybrid role.

Responsibilities:

• Deliver high-quality customer service within the assigned area
• Analyse customer inquiries and coordinate with relevant teams to resolve issues
• Improve FAQs, knowledge resources, and overall service quality
• Support business operations and external vendors to ensure service continuity
• Identify service challenges through customer feedback and propose process improvements
• Participate in cross-training, knowledge transfer, and capability development across primary and backup functions

Requirements:

• Bachelor’s degree or equivalent
• Prior customer service and business knowledge
• Understanding of utilising FAQs, Knowledge, and VOC
• Professional level Japanese and English

Preferred requirements:

• Experience working across multiple business or operational areas
• Prior experience operating within a primary/backup responsibility structure
• Proven experience leading business improvement activities
• Background in training new employees or providing OJT
• Background in managing or utilizing Zendesk
• Prior background in using Salesforce
• Proven background inconducting analysis using Power BI
• Previous background using data analysis tool
• Possess valid COPC qualification
• Possess valid KCS qualification

About the Company:

An international consumer goods organisation with widespread marketing and distribution operations, this company has achieved global success through its innovative business model. Continuing to expand its reach, this organisation is a global leader and a renowned name in its field.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: ZBKM7I