CS 決済・不正オペレーションリード/ CS Payments & Fraud Operations Lead

A global consumer goods company is looking for a CS Payments & Fraud Operations Lead. The selected candidate will oversee payment operations, fraud prevention, partner management, and payment strategy to improve customer experience, profitability, and risk control. This is a hybrid role.

Responsibilities:

• Lead partner card and payment operations, driving operational improvements, growth, and risk control
• Develop payment strategies, campaigns, and customer benefits based on business plans and performance analysis
• Establish fraud prevention strategies and improve controls across payment and order processes
• Manage relationships with payment providers, credit companies, fraud detection vendors, and other external partners
• Lead vendor selection, RFP processes, contract negotiations, and ongoing service quality management
• Monitor relevant payment regulations and provide reporting to support governance and business decisions

Requirements:

• Bachelor’s degree or equivalent
• Knowledge in customer service & business
• Prior knowledge of the credit card and payment business
• Proven knowledge of fraudulent payment and risk management
• Prior understanding of customer experience and revenue structures
• Excellent data skills
• Professional level Japanese and English

Preferred requirements:

• Experience in the credit card business
• Prior experience in the payment business
• Proven experience in fraud management
• Previous experience with business transformation projects
• Background in managing payment service provider operations
• Prior background in B2C businesses
• Proven background in system implementation
• Previous background as a Project Manager (PM) or Project Management Officer (PMO)

About the Company:

An international consumer goods organisation with widespread marketing and distribution operations, this company has achieved global success through its innovative business model. Continuing to expand its reach, this organisation is a global leader and a renowned name in its field.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 9JL5C8