Candidate Experience
Transform talent acquisition from job discovery right through to selection and ensure you're attracting candidates with an optimised experience. Engage talent from all backgrounds with a hiring experience designed to convert.
Attract, Engage, and Convert
An effective talent acquisition strategy goes beyond attracting top talent and guiding them through your hiring process.
Candidate experience (CX) is key to maintaining consistent and successful talent acquisition across all roles. To stand out from other employers and convert best-in-class talent, your approach throughout the candidate journey is crucial.
At Robert Walters, our team has developed independent and impartial analysis with a Candidate Experience Diagnostic that applies a proprietary science-based and data-led framework to recommend improvements to your candidate journey. With these insights, you can build a candidate experience journey that not only increases the likelihood of candidate conversion, but one that reflects your organisational culture.
In addiition, our team can apply a diverse hiring lens to review hiring processes for their ability to attract talent from a range of backgrounds.
How can we help you with candidate experience?
Transform your candidate journey
Analyse your candidate experience journey using four lenses: speed, transparency, user experience (UX) and perception.
- Speed: Respond and engage with candidates in an efficient manner that keeps them updated.
- Transparency: Ensure transparency throughout the hiring process to create a positive experience.
- User experience (UX): Provide a satisfying user experience by analysing your application process to ensure its easy to navigate and understand.
- Perception: Maintain a positive company perception with effective candidate engagement at every stage.
Build an inclusive hiring strategy
At Robert Walters, we specialise in delivering our Diverse Hiring diagnostic which reviews your recruitment process through nine lenses of diversity, including gender, ethnicity, disability & neurodiversity, LGBTQ+, socio-economic, faith, age, ex-millitary, and parental & caregiving.
Combining expertise in innovation, diversity & inclusion, business sustainability, and career development, we uncover underlying issues to help you enhance your inclusivity.
Uncover barriers with a detailed analysis
Gain insights from our expert team who analyse 7 different stages of the recruitment process, including: pre-apply, job discovery, careers page, search & match, job adverts, job applications, and talent pool development.
Often, organisations focus only on employee experience without realising that a positive impact should be made in the hiring process as well. Through this analysis, you can bridge the gap between candidate and employee experience and feel confident that your experience strategy is backed by data.
In addition, our team considers localised diversity lenses and how these factors could impact your hiring strategy before providing you with actionable recommendations.
What our clients are saying
Read more about the impact of compensation benchmarking for our clients
Uber - Candidate Experience Diagnostic
Continually improving the candidate experience at Uber is our North Star in Talent Acquisition. It is our obsession and so much work goes into constantly evaluating the candidate journey to see what works and what can be improved while keeping pace with changing candidate sentiment and change. However, it was truly enlightening to engage with Robert Walters as an external partner was not only a fresh pair of eyes but a tremendous amount of expertise in the space. The key thing for us is to identify actionable items that we can make happen at speed and at scale with impact, so to be able to achieve this with the diagnostic approach was fantastic.
NTT DATA - Diverse Hiring diagnostic
Collaborating with Robert Walters has been fundamental in advancing our gender diversity initiatives. Their professionalism and dedication have enabled us to develop effective and sustainable strategies.
With their support, we are closer to achieving our equity goals and fostering a corporate culture that values and celebrates diversity.
Additionally, we have gained a clearer focus on our priorities, better appreciated the initiatives already in place, and gained a deeper understanding of their impact.
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Meet our Talent Development specialists
Louise Fowkes
Senior Manager, Future of Work
Louise is a recognised specialist in the Future of Work, known for her work in optimizing Employee Experience, Employer Branding, Quality of Hire, and Diversity, Equity, and Inclusion (DEI). She has contributed to improving workforce strategies in the Finance, Technology, and Government sectors.
Richard Townsend
Global Director, Talent Advisory
Passionate about talent, and ensuring companies and individuals make the most of their potential, Richard has worked across four continents and currently manages a global client engagement team, guaranteeing Robert Walters´ positioning at the forefront of Talent Solutions.
Our other services
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Leadership Development
Transform your leadership landscape with our bespoke leadership development programmes.
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Transition Coaching
Guide new hires through this critical transition period with curated coaching sessions and support.
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Candidate Assessment
Our in-depth analysis is empirically tested to give you the full facts on potential and current employees.
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Salary Benchmarking
Salary benchmarking ensures your pay and benefits packages are designed to attract top talent.
Learn more
Contact us to discuss your Candidate Experience requirments
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Read MoreFAQs
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What is candidate experience?
Candidate experience includes the actual experience of candidates who enter your hiring process, as well as the perception they hold from the very beginning. Our candidate experience diagnostic considers ways you can make immediate improvements to ensure a positive experience for every candidate.
Candidate experience is crucial to growing your talent pool and attracting top talent. Candidates share their experience with others, and a negative perception of your business could impact your ability to engage other candidates. Overall, a well-managed and positive experience attracts high-quality talent and lays the foundation for increase retention and employee performance.
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Why should your candidate experience include a focus on diversity?
Research shows that companies with a diverse workforce and thus an inclusive recruitment process see increased innovation and even employee engagement. Diverse recruitment is the first step to creating a workplace that’s inclusive which ultimately leads to better insights from the unique perspectives of diverse individuals.
An inclusive process signals that all candidates are assessed fairly, which strengthens employer brand and trust. It also leads to better hiring outcomes as diverse teams bring varied perspectives, improve decision-making, and drive innovation. Ultimately, a diversity-focused candidate experience supports equity, performance, and long-term business sustainability, while meeting compliance expectations and candidate expectations globally consistently.
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What process is followed to assess my current candidate experience?
Your current candidate experience is analysed through seven different stages, including: pre-apply, job discovery, careers page content, search & match, job adverts, job application, and talent pool development. We then apply a proprietary, science-based framework to assess your recruitment process.
If you choose to assess your candidate experience with a diversity lens, our team provides a detailed analysis and practical recommendations to enhance your experience and ensure its attractive to candidates from all backgrounds.