カスタマーサクセスマネージャー/ Customer Success Manager

An international IT services company is looking for a Customer Success / Rollout Manager. The selected candidate will coordinate implementation activities, stakeholder engagement, training and ongoing customer support.

Responsibilities:

• Coordinate product implementation and rollout activities
• Manage training programmes and coordinate delivery schedules
• Prepare training sessions and oversee follow up activities
• Build relationships with key business stakeholders
• Represent the company in meetings and presentations
• Support customers after implementation and manage ongoing enquiries

Requirements:

• 8-20 years of professional experience
• Experience in automotive retail and/or B2B software rollout at customer sites
• Possess valid authorisation to work in Japan

Preferred requirements:

• Prior direct dealer or importer experience

About the Company:

An international IT services company based in Europe. This company is well-known for delivering integrated digital solutions for a variety of industries especially within the automotive sector.

Keywords:

ITサービス、ITソリューション、カスタマーサクセス、IT業界、経営, 求人, 外資系

Job Ref: KRSDOG