デスクサイドサポートリーダー/ Deskside Support Lead

A multinational information services company is looking for a Deskside Support Lead. The selected candidate will lead end-user IT support, manage technical incidents, oversee IT assets, and drive service excellence across workplace technologies.

Responsibilities:

• Provide desktop support and troubleshoot hardware, software, and network issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Diagnose incidents, identify root causes, and manage issue resolution
• Coordinate escalations and collaborate with technical teams on complex issues
• Manage IT assets, device deployments, refresh programs, and inventory audits
• Maintain service documentation, monitor ticket compliance, and support continuous service improvement

Requirements:

• More than 5 years of experience in IT Service Desk, Deskside Support, or End User Computing environments
• Experience supporting Windows 10/11 environments and performing desktop
  troubleshooting
• Prior experience leading or coordinating support teams (including incident and service request management)
• Fluent level Japanese; business level English

Preferred requirements:

• Experience with Microsoft Intune and Mobile Device Management (MDM) platforms
• Prior experience with SCCM (Microsoft Configuration Manager) and Windows Autopilot
• Proven experience driving EUC transformation, automation, or workplace modernisation initiatives
• Understanding of Active Directory, Azure AD (Entra ID), and endpoint security
  technologies

About the Company:

A multinational information technology service, business solutions and consulting company, this organisation is among the world’s largest and most successful providers of IT services. With a network of operations spanning the globe and workforce comprised of hundreds of thousands of individuals, this company is a giant in the industry.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

Job Ref: 97ERVN