クラウドサポートエンジニア/ Cloud Support Engineer

A multinational IT company is looking for a Cloud Support Engineer. The selected candidate will resolve technical issues, manage customer incidents, and collaborate with global teams to ensure customer success.

Responsibilities:

• Diagnose and resolve technical issues with customers and cross-functional teams
• Manage customer incidents and escalations through closure
• Communicate technical findings, progress, and resolutions to customers
• Partner with Sales, Services, Engineering, and Support teams
• Contribute to global support strategies, best practices, and process improvements
• Support customers in Japanese and coordinate internally in English

Requirements:

• Experience with working on web application issues (HTML, JavaScript, JSP)
• Prior experience in providing technical solutions and support to customers
• Skilled in internet protocols (HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting)
• Fluent level Japanese and English

About the Company:

A multinational IT firm that provides cloud services, digital security solutions and online enterprise platforms for giant corporations across various industries. With headquarters in the US, this organisation provides excellent career opportunities.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

Job Ref: POH96D