テクニカルサポートスペシャリスト/ Technical Support Specialist

A global life sciences company is looking for a Technical Support Specialist. The chosen applicant will deliver technical support, resolve customer issues, and help improve support operations for Digital Science and Automation Solutions products.

Responsibilities:

• Provide technical support for Digital Science and Automation Solutions products, including troubleshooting software application issues
• Manage support cases from receipt through resolution while meeting service level agreements
• Apply IT service management (ITSM) best practices, including incident management, problem management, root cause analysis, and service request handling
• Use CRM tools such as Salesforce or Atlassian Jira to manage customer support activities
• Utilise programming knowledge to troubleshoot software issues, with .NET and C# experience considered an advantage
• Perform basic database administration tasks for Microsoft SQL, Oracle, and PostgreSQL, and create efficient SQL scripts
• Build strong working relationships with Technical Operations, Development, Professional Services, and other internal teams
• Handle challenging customer interactions professionally and courteously
• Create and maintain knowledge articles and technical documentation
• Support continuous improvement initiatives through the Practical Process Improvement (PPI) Business System
• Provide occasional on-site customer support and training as required
• Represent the company professionally by demonstrating its core values in all customer interactions

Requirements:

• Bachelor’s degree or above in Laboratory Science, Life Sciences, or Information Technology is preferred
• Experience with software applications (Laboratory Information Management Systems (LIMS) is a plus)
• Proficient in programming languages (C# and/or .NET is a plus)
• Strong customer service orientation and interpersonal skills
• Ability and willingness to travel

About the Company:

A global leader in the life sciences industry, providing innovative solutions that support scientific research, healthcare, and laboratory operations. The company operates internationally and is recognised for its commitment to advancing science and technology.

Keywords:

技術, IT, ソフトウェア, サポート, バイオテクノロジー, ライフサイエンス, 外資系

Job Ref: CKDLVT