プリセールスエンジニア/ Presales Engineer

A global software company is looking for a Presales Engineer. The successful candidate will architect AI-driven workflows, lead technical discovery, build scalable technical solutions, own the technical sales lifecycle, and collaborate with Product Management and Engineering.

Responsibilities:

• Architect agentic AI and integration workflows using Large Language Models, prompt engineering, and modern automation frameworks
• Lead technical discovery and AI readiness assessments and translate system requirements into enterprise-grade pilots and proofs-of-concept
• Develop reusable technical accelerators, middleware templates, and API components for regional teams and Systems Integrators
• Own the technical sales lifecycle from qualification through execution
• Architect secure and scalable solutions using APIs, webhook frameworks, and cloud platforms including AWS, Azure, and GCP
• Partner with Product Management and Engineering to provide technical feedback and identify product gaps
• Shape the future roadmap of AI and platform solutions based on customer and market requirements

Requirements:

• Bachelor’s degree or above in a related highly quantitative technical discipline
• More than 5 years of professional experience
• More than 3 years of hands-on experience in technical pre-sales, solution engineering, or system architecture or development within enterprise SaaS or complex software environments
• Deep technical fluency in modern web and scripting technologies such as Python, Node.js, and JavaScript, REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures
• Strong foundational knowledge of AI technologies, including Large Language Models, prompt engineering, retrieval-augmented generation, and autonomous agent deployment
• Solid understanding of enterprise infrastructure, contact centre technology stacks including CCaaS, telephony, and workforce management, or modern IT Service Management systems
• Ability and willingness to travel internationally and domestically 30-50% of the time

Preferred requirements:

• Active engagement in technical or developer communities through open-source contributions, technical blogging, or community mentorship
• Experience designing reusable implementation guides, integration playbooks, or localisation toolkits for global delivery partners and Systems Integrators
• Experience translating complex technical narratives into high-impact presentations for executive, economic buyer, and C-level stakeholders
• Professional level Japanese and English

About the Company:

A global software company specialising in customer service and customer experience solutions. The company provides cloud-based tools that help businesses manage customer interactions, support and engagement across multiple channels.

Keywords:

セールス エンジニア, エンタープライズ ソフトウェア, AI 技術, 生成 AI, 大規模 言語 モデル, システム アーキテクチャ, ソリューション エンジニアリング, クラウド 技術, API 統合, テクニカル プリセールス, 求人, 外資系

Job Ref: ZNO9ZH