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カスタマーサクセス・カスタマーグロース担当// Customer Success/Customer Growth

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法人向けSaaSを提供する企業にて、カスタマーサクセス・カスタマーグロース担当の募集です。既存顧客の利用状況や課題を把握し、製品活用の拡大やアップセル・クロスセルの機会創出を担っていただきます。メールやチャットで英語でのコミュニケーションが可能な方を歓迎します。

職務内容:

  • 利用状況や課題ヒアリングのための定例ミーティングの実施
  • 売上規模や成長ポテンシャルが期待できる既存顧客に対する架電およびヒアリング機会の設定
  • 導入済み製品からの拡張余地の確認
  • 当社サービスのアップセルおよびクロスセルの実施
  • 他製品への興味や検討余地がある顧客への製品説明およびデモ
  • セールスへの引継ぎ、または自身での案件クローズ
  • 架電数、ミーティング数、アップセル・クロスセルの売上をKPIとした活動管理

必須要件:

  • BtoBソフトウェア市場におけるソリューションセールスまたはポストセールス経験3年以上
  • 英語力（TOEIC 600点または同等レベル）

歓迎要件:

  • CRM、SFA、MA、その他SaaS製品の取り扱い経験

会社概要:

外資系ソフトウェア企業の日本法人。高度な技術を駆使したクラウドサービスやオンプレミス型のソフトウェアを扱っております。

求人番号: 0P25G9

About the job

Contract Type: Perm

Specialism: Information Technology

Focus: Software Sales

Industry: IT

Salary: ¥5,950,000 - ¥7,175,000 per annum

Workplace Type: On-site

Experience Level: Associate

Language: Japanese - Professional working

Second Language: English - Basic

Location: Kanagawa

Job Reference: 0P25G9-DB4DA32C

Date posted: 11 September 2026

Consultant: Mitsuyoshi Nishimoto

Phone number: +81345701709

mitsuyoshi.nishimoto@robertwalters.co.jp

Mitsuyoshi Nishimoto

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