パートナーサクセスマネージャー/ Partner Success Manager

A foreign IT security company is searching for a Partner Success Manager. The selected applicant will drive partner growth, increase service adoption, and ensure a best-in-class partner experience.

Responsibilities:

• Analyse territory and plan for dedicated geographies to identify top potential partners, develop relationships with key decision makers, and maintain regular contact depending on priority
• Align with cloud distributors for joint channel enablement activities and drive quarter-over-quarter cloud revenue growth through assigned partners
• Train new and existing partners on existing and new products, support daily business and technology development, and guide onboarding and enablement with necessary knowledge, resources and tools
• Perform account planning with all managed partners based on engagement, loyalty and responsiveness
• Motivate and enable partners to sell services to existing and new customers and help retain existing customers
• Drive partner satisfaction by acting as a trusted advisor and single point of contact throughout the partner lifecycle
• Drive successful upsell and cross-sell initiatives to increase the new services attach rate
• Engage and orchestrate internal resources, including Presales and Technical support teams, to support partner growth
• Profile every managed partner on vendors and tools they use, and update partner information
• Lead partners through lifecycle management with regular activities focused on educating, evangelising and securing commitments
• Monitor key KPIs, including total revenue from signed partners, churn rate, and number of services sold through partners

Requirements:

• More than 5 years of sales and marketing experience in the software industry
• Equivalent industry experience
• Background in channel sales, partner account manager, and channel development position within a software vendor
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication and planning skills
• Native Japanese; business level English

About the Company:

A global company specialising in data protection and cybersecurity solutions. The company provides services such as backup, disaster recovery, and secure data management for businesses and individuals.

Keywords:

IT, サイバーセキュリティ, 技術, 管理, 営業, マーケティング, ソフトウェア, 外資系

Job Ref: U7Z5ZY