カスタマーソリューションエンジニア/ Customer Solution Engineer

A global telecommunications group is looking for a Customer Solution Engineer. The chosen candidate will support Sales teams in developing technical solutions that meet customer requirements. This is a hybrid role.

Responsibilities:

• Support Sales teams in creating commercially viable satcom solutions for maritime customers, including SD-WAN and LEO solutions
• Develop and execute the digital sales strategy for target accounts, with a special future focus on services and cyber-oriented solutions
• Execute proof of concepts designed to prove both the technology and the value offered
• Drive customer solutions internally through other departments, including Engineering and Products, as well as through external vendors when needed, including coordination with Sales and Pricing teams
• Provide market and customer information to support further development of current and future product portfolios
• Drive technical preparation of quotations and offers, including design, architecture, proposal writing, and customer presentation
• Create high-level solution designs that align with customer needs and business goals
• Find bespoke technical solutions and create technical and commercial proposals meeting customer requirements, focusing on cyber security solutions, IT & Cloud, and IoT
• Customise proposals covering required technologies and services, mainly managed services, but also system integration and reselling when required
• Engage with third-party service providers and partners where customer requirements are not met by existing products and solutions

Requirements:

• Bachelor’s degree or equivalent in engineering or computer science
• 2-3 years of presales or solution design experience
• Experience in connectivity, cyber services, IT/IIoT, and managed/professional services
• Proficient in proposal writing, architecture/design creation, and customer presentations
• Sales-driven and customer-centric, able to cater for both technical and commercial needs of the client
• Ability and willingness to travel internationally
• Native level Japanese; business level English

Preferred Requirements:

• Knowledge of maritime, energy, humanitarian or government sectors
• Strong cybersecurity expertise

About the Company:

A globally recognised smart network solutions provider that has been an industry leader for over 70 years. This organisation support businesses through advanced and innovative business solutions.

Keywords:

通信, エンジニアリング, 技術, IT, 外資系

Job Ref: G6B2VP