PMサポート/ PM Support

A global technology company is seeking a PM Support. The successful candidate will manage client relationships from implementation through managed services, support solution discovery, and collaborate with cross-functional teams to drive successful delivery and product adoption. This is a long-term contract role.

Responsibilities:

• Engage with prospective and existing clients to understand business challenges, use cases, and success criteria
• Translate client needs into solution requirements and recommendations
• Collaborate with Product and Engineering teams to define solution scope for proposals and Statements of Work (SOW)
• Support presales discussions by providing guidance on conversational AI capabilities and delivery approaches
• Serve as the primary client contact after contract signing through implementation and go-live
• Coordinate with Technical Project Managers, Product, and Engineering teams throughout implementation and managed services
• Ensure clear communication, smooth project handovers, and alignment on timelines, expectations, and deliverables
• Manage client relationships proactively and resolve issues before escalation
• Share client feedback and insights with the Product team to improve AI chatbot quality and user experience
• Support clients in adopting new product features and capabilities
• Monitor client usage and outcomes to identify optimisation and expansion opportunities

Requirements:

• Bachelor’s degree or equivalent experience
• More than 3 years of experience in Customer Success, Technical Account Management, or a similar post-sale client-facing role
• Interest in or experience with AI, conversational interfaces, or chatbot solutions
• Native level Japanese; business level English (TOEIC 800+)

Preferred requirements:

• Experience in Presales or Solutions Consulting, including discovery workshops, solution design, or SOW scoping
• Experience with AI, NLP, or conversational experience products
• Familiarity with implementation or managed services delivery models
• Experience supporting enterprise or mid-market clients

About the Company:

The company is a global technology leader operating across e-commerce, financial services, digital content, logistics, and communications. Its AI division is driving the transformation of customer service through advanced generative AI solutions deployed across multiple business units.

Keywords:

カスタマーサクセス, ソリューションコンサルティング, プリセールス, チャットボット, テクニカルアカウントマネージャー, プロジェクト管理, ステークホルダーマネジメント, 要件定義, 求人, 外資系

Job Ref: RKE0B6