導入マネージャー/ Implementation Manager

A global corporate travel solutions company is looking for an Implementation Manager. The selected candidate will lead end-to-end client implementation projects, configure technology solutions, manage stakeholder coordination, and ensure successful client onboarding and adoption.

Responsibilities:

• Lead end-to-end client implementation projects from kick-off through go-live and post-implementation for national, regional, and global clients
• Create and maintain implementation project plans and blueprint documents in Wrike, tracking deliverables, milestones, risks, and timelines
• Configure and test online booking tools such as Concur and Cytric, and proprietary systems including Platform and Profile Management
• Conduct user acceptance testing, manage data mapping, profile integrations, and content alignment
• Manage change control and escalation processes to protect project scope, quality, and budget
• Coordinate training, deployment, and handover to Account Management, Operations, and Support teams
• Support automation and API-enabled integrations between client systems and internal tools
• Maintain accurate project records, KPI tracking, and compliance with global processes
• Capture lessons learned and contribute to continuous improvement initiatives

Requirements:

• 3-5 years of experience in corporate travel or technology implementation
• Experience implementing Concur, Cytric, or other online booking tools with system configuration and client-facing deployment
• Strong project management background
• Technical aptitude with familiarity in GDS, web services, XML, data integration, and SSO environments
• Ability to manage multiple concurrent projects across markets with an analytical and solution-oriented mindset
• Proficiency in MS Office Suite and project management tools including Wrike, Jira, and Smartsheet
• Professional level Japanese (JLPT N1 or BJT J1+); business level English

Preferred requirements:

• Possess a valid PMP, PRINCE2, or Agile certification

About the Company:

This company is a global provider of corporate travel management solutions, supporting businesses with technology-driven travel services. It delivers innovative solutions that help clients streamline travel operations and improve traveller experiences.

Keywords:

導入プロジェクト, プロジェクトマネジメント, 出張管理, オンライン予約ツール, システム導入, ステークホルダーマネジメント, 求人, 外資系

Job Ref: BRLER7