プロフェッショナルサービスコンサルタントマネージャー/ Consultant Manager

A multinational digital adoption technology company is seeking a Manager, Professional Services Consultant. The successful candidate will lead the technical delivery team, oversee enterprise software implementations, strengthen customer success, and drive team performance and continuous improvement.

Responsibilities:

• Lead team training, coaching, skills development and career planning
• Manage team performance and address internal and customer feedback
• Develop implementation best practices and improve cross-team collaboration
• Promote knowledge of new product features and continuous learning
• Oversee implementation projects, ensuring delivery quality and customer value
• Guide the design and development of interactive digital adoption experiences
• Manage team capacity and coordinate resources for customer engagements
• Handle customer escalations in collaboration with the Account Management team
• Advise customers on digital adoption solutions based on business objectives and user needs
• Deliver and oversee customer training on product best practices
• Oversee troubleshooting and resolution of implementation issues across platforms and devices
• Collaborate with UX/UI designers, developers, customer success teams and other stakeholders
• Use data to recommend improvements to team performance and processes
• Partner with Services leadership to implement the long-term team vision
• Monitor digital adoption technology trends and promote continuous team learning

Requirements:

• More than 7 years of experience in Professional Services, Implementation Consulting or Customer Success, including enterprise-level SaaS implementations
• More than 3 years of SaaS experience
• More than 2 years of experience managing a small team, including recruitment and talent development
• Experience managing team goals and performance
• Experience improving cross-team collaboration and developing team capabilities in partnership with leadership
• Strong understanding of user behaviour and digital adoption strategies to improve user engagement
• Analytical skills to interpret data, support data-driven decisions and optimise implementations
• Passion for delivering outstanding customer service
• Ability to work in the office 3 days a week
• Native level Japanese; business level English

Preferred requirements:

• Experience with the platform or similar user guidance and onboarding tools
• Experience working in an agile development environment

About the Company:

A global digital adoption technology company providing a platform that helps organisations navigate change, improve software adoption, automate tasks and enhance enterprise productivity. Its platform is trusted by global organisations across multiple industries.

Keywords:

デジタルアダプション, プロフェッショナルサービス, 導入コンサルティング, SaaS導入, チームマネジメント, カスタマーサクセス, プロジェクト管理, 業務改善, ユーザーエンゲージメント, 人材育成, 求人, 外資系

Job Ref: 7O81H6