バイリンガルサービスデリバリーマネージャー/ Bilingual Service Delivery Manager

A multinational technology services company is looking for a Bilingual Service Delivery Manager. The selected candidate will lead a Japan-based and offshore organisation, manage service quality and delivery across the full lifecycle, build client relationships, handle escalations, and drive continuous operational improvement.

Responsibilities:

• Oversee overall service delivery, including AMS, application operations and maintenance, and development support
• Manage service quality and operations to ensure SLA and KPI achievement
• Develop and drive service improvement plans and initiatives to improve operational quality
• Lead Incident Management, Change Management, and Problem Management
• Build relationships with client stakeholders and handle escalations
• Facilitate governance and service review meetings
• Drive risk and issue management
• Manage Japan-based and overseas delivery teams
• Develop delivery roadmaps aligned with client business objectives
• Drive continuous operational improvement and operational excellence

Requirements:

• Bachelor’s degree or above
• More than 12 years of professional experience as an onsite Project Manager
• Experience in service delivery or project management within an AMS environment
• Extensive experience in SLA and KPI management
• Extensive experience in governance management
• Extensive experience in risk management
• Ability to independently participate in meetings, deliver presentations, and negotiate with clients and internal stakeholders in both Japanese and English
• Business-advanced level Japanese and English

Preferred requirements:

• Experience managing large-scale distributed teams
• Experience in system operations, maintenance, or application development for the manufacturing industry
• Experience establishing or managing Transition projects
• Experience managing delivery in projects involving multiple vendors
• Experience negotiating and communicating with client executives
• Experience driving continuous service improvement and operational optimisation

About the Company:

A global IT services, consulting and business solutions company helping organisations drive technology-led business transformation. Its Japan operations provide end-to-end services across consulting, AI, cloud, data and analytics, enterprise solutions, digital engineering and cybersecurity, combining local market expertise with global technology capabilities.

Keywords:

サービスデリバリーマネージャー, アプリケーションマネジメントサービス, プロジェクトマネジメント, ガバナンス管理, リスク管理, インシデント管理, サービス改善, 製造業, オフショア管理, 求人, 外資系

Job Ref: YFPMA1