バイリンガルL2データベースサポートエンジニア/ Bilingual L2 Database Support Engineer

An international technology company is looking for a Bilingual L2 Database Support Engineer. The selected candidate will provide L2 database support, troubleshoot RDBMS and cloud database issues, manage performance and incidents, and collaborate with Japanese-speaking clients and global technical teams.

Responsibilities:

• Provide L2 support for RDBMS platforms, including incident resolution, service requests and operational activities
• Troubleshoot PostgreSQL, MySQL, MS SQL Server and Oracle database issues
• Handle P1, P2 and P3 incidents and restore database services within defined SLAs
• Perform database performance troubleshooting covering CPU, memory, I/O, connections, locks, deadlocks, slow queries and long-running transactions
• Troubleshoot database availability, connectivity, replication, backup and recovery, and HA/DR issues
• Support and troubleshoot PaaS and managed database services
• Investigate database issues related to IaaS infrastructure, including VM/OS, storage, CPU, memory, disk I/O and network connectivity
• Analyse database logs, OS logs, cloud metrics and monitoring alerts to identify root causes
• Perform database health checks, capacity monitoring and routine DBA activities
• Collaborate with L3 DBA, Cloud, Infrastructure, Network and Application teams on complex issues
• Participate in RCA, Problem Management, Change Management and Knowledge Management activities
• Develop and use SQL, Shell, Python or PowerShell scripts to automate routine DBA activities
• Maintain technical documentation, incident records, knowledge articles and shift handover details
• Communicate effectively with Japanese-speaking client stakeholders regarding incidents, operational activities, technical issues and status updates

Requirements:

• 5-10 years of hands-on experience in DBA and database production support
• Strong hands-on PostgreSQL experience
• Good hands-on experience in MySQL
• Working knowledge of MS SQL Server and Oracle
• Strong SQL and database performance troubleshooting skills
• Experience with backup and recovery, replication, HA/DR and database monitoring
• Strong experience with AWS database services, preferably RDS or Aurora
• Working knowledge of GCP database services, preferably Cloud SQL
• Good understanding of PaaS and managed RDBMS services
• Good understanding of IaaS environments, including Linux/Unix, VM, storage, CPU/memory, disk I/O and network troubleshooting
• Experience handling critical P1 and P2 production incidents in an SLA-driven environment
• Ability and willingness to work onsite and in a global, shift-based support model
• Fluent level Japanese and English

Preferred requirements:

• Python, Bash/Shell or PowerShell scripting
• Terraform or Infrastructure-as-Code exposure
• CloudWatch, GCP Monitoring, Grafana, Prometheus or Datadog
• ServiceNow or Jira experience
• Experience working directly with Japanese clients or Japanese IT teams
• Japanese technical documentation and reporting experience
• Possess a valid AWS or GCP certification

About the Company:

A global technology services company specialising in software development, cloud solutions, data and AI, and digital transformation. With an international presence, the company helps businesses build and modernise digital products and technology platforms.

Keywords:

データベース サポート, データベース 管理, データベース エンジニア, クラウド データベース, IT インフラ, システム 運用, 障害 対応, 求人, 外資系

Job Ref: O4NDXQ