ユーザーオペレーションマネージャー/ User Operation Manager
A well-known premium beverage company is looking for a User Operation Manager. The selected candidate will lead and optimise the company’s user operations strategy across both O2O and DTC channels to drive growth, efficiency, and customer satisfaction.
Responsibilities:
- Develop and execute user operations strategy aligned with business goals
- Lead and support O2O and DTC Managers to meet KPIs and improve performance
- Drive customer-first initiatives and enhance user experience through feedback systems
- Optimise processes, track KPIs, and leverage data to improve service delivery
- Collaborate with cross-functional teams to ensure strategic alignment and smooth execution
- Integrate digital tools and lead a high-performing team while ensuring compliance
Requirements:
- Bachelor’s degree or above in business, operations, or a relevant domain
- 7-10 years of experience in operations, customer experience, or eCommerce/digital roles (F&B, retail, or tech-driven sectors)
- Experience with data analytics platforms is preferred
- Knowledge with digital platforms, delivery operations, and DTC models
- Fluent level Japanese and English
About the Company:
A leading innovator in the premium beverage industry, this company brings a modern twist to traditional tea culture with a focus on quality, freshness, and sustainability. Known for its dynamic growth and customer-first approach, it offers exciting career opportunities for passionate individuals seeking to thrive in a fast-paced, trend-driven environment.
Keywords:
インダストリアル, メーカー, 製造業, 機械, エンジニア, 求人, 外資系
Job Ref: UYWDCE
About the job

Contract Type: Perm
Specialism: Information Technology
Focus: Data Analysis
Industry: FMCG
Salary: Negotiable based on experience
Workplace Type: On-site
Experience Level: Mid Management
Language: Japanese - Native
Second Language: English - Native
Location: Tokyo
FULL_TIMEJob Reference: UYWDCE-059D8E43
Date posted: 25 June 2025
Consultant: Shiini Niihara
kanto information-technology/data-analysis 2025-06-25 2025-08-24 fmcg Tokyo Tokyo JP Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true