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ユーザーオペレーションマネージャー/ User Operation Manager

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A well-known premium beverage company is looking for a User Operation Manager. The selected candidate will lead and optimise the company’s user operations strategy across both O2O and DTC channels to drive growth, efficiency, and customer satisfaction.

Responsibilities:

  • Develop and execute user operations strategy aligned with business goals
  • Lead and support O2O and DTC Managers to meet KPIs and improve performance
  • Drive customer-first initiatives and enhance user experience through feedback systems
  • Optimise processes, track KPIs, and leverage data to improve service delivery
  • Collaborate with cross-functional teams to ensure strategic alignment and smooth execution
  • Integrate digital tools and lead a high-performing team while ensuring compliance

Requirements:

  • Bachelor’s degree or above in business, operations, or a relevant domain
  • 7-10 years of experience in operations, customer experience, or eCommerce/digital roles (F&B, retail, or tech-driven sectors)
  • Experience with data analytics platforms is preferred
  • Knowledge with digital platforms, delivery operations, and DTC models
  • Fluent level Japanese and English

About the Company:

A leading innovator in the premium beverage industry, this company brings a modern twist to traditional tea culture with a focus on quality, freshness, and sustainability. Known for its dynamic growth and customer-first approach, it offers exciting career opportunities for passionate individuals seeking to thrive in a fast-paced, trend-driven environment.

Keywords:

インダストリアル, メーカー, 製造業, 機械, エンジニア, 求人, 外資系

Job Ref: UYWDCE

Contract Type: Perm

Specialism: Information Technology

Focus: Data Analysis

Industry: FMCG

Salary: Negotiable based on experience

Workplace Type: On-site

Experience Level: Mid Management

Language: Japanese - Native

Second Language: English - Native

Location: Tokyo

Job Reference: UYWDCE-059D8E43

Date posted: 25 June 2025

Consultant: Shiini Niihara