カスタマーサクセスマネージャー/ Customer Success Manager

A multinational enterprise analytics and technology company is looking for a Customer Success Manager. The selected candidate will drive customer adoption and value realisation, provide strategic and technical guidance, and collaborate with Sales, Product, Support, and Engineering teams to support customer success.

Responsibilities:

• Manage strategic and enterprise customer accounts and build trusted relationships with business and technical stakeholders
• Develop Customer Success Plans with measurable outcomes, success criteria, KPIs, adoption milestones, and value realisation metrics
• Conduct Quarterly Business Reviews to demonstrate platform value, review progress, and align on future priorities
• Guide customers through onboarding, adoption, and long-term value realisation
• Drive platform adoption by developing new analytics use cases and expanding usage across customer organisations
• Monitor customer health, engagement, and adoption to identify risks and opportunities
• Advise customers on platform deployment, scalability, governance, performance, integrations, upgrades, and best practices
• Facilitate technical discussions with customer architects, data teams, and IT leaders
• Coordinate with Product, Engineering, and Support teams to resolve complex technical challenges
• Support account renewals and expansion by providing customer insights, adoption data, and risk assessments
• Represent the voice of the customer internally and provide insights for product and service improvements

Requirements:

• Bachelor’s degree or equivalent in business, technology, or a related field
• More than 4 years of experience in Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment
• Experience managing enterprise or strategic customer accounts
• Strong communication and stakeholder management skills with business leaders and technical teams
• Experience working with SaaS platforms, enterprise analytics, or data platform solutions
• Experience with CRM and customer success platforms such as Salesforce
• Bilingual level English and Japanese

Preferred requirements:

• Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies
• AWS, Azure, or similar cloud certification

About the Company:

This company operates in enterprise analytics and AI-powered technology, providing platforms that enable organisations to make data-driven decisions. It is a global technology company focused on enterprise analytics, artificial intelligence, and financial innovation.

Keywords:

カスタマーサクセス, カスタマーサクセスマネージャー, エンタープライズソフトウェア, データ分析, ビジネスインテリジェンス, アカウントマネジメント, 顧客エンゲージメント, テクニカルアカウントマネジメント, 求人, 外資系

Job Ref: QMVX9H