顧客獲得スペシャリスト/ Customer Acquisition Specialist

A global technology and services company is searching for a Customer Acquisition Specialist. The selected candidate will be responsible for driving customer acquisition, managing client relationships, and supporting sales growth. This is a hybrid setup role.

Responsibilities:

• Provide accurate weekly, monthly, and quarterly sales forecasts
• Maintain strong product knowledge and technical understanding of services to assess client requirements
• Initiate appropriate actions to address customer concerns and remove roadblocks affecting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain existing customers and win new business
• Handle a high volume of customer interactions through phone and email, with the majority of communication being outbound
• Work closely with the team and management to deliver a professional experience during all customer and prospect interactions
• Maintain the customer relationship management (CRM) system to ensure all relevant data is accurately captured
• Perform sales activities such as lead qualification, lead conversion, customer health checks, acting as the voice of the customer, and contract renewals

Requirements:

• Professional level Japanese and English

About the Company:

A global technology and services company that helps leading brands improve customer experience, business operations, and digital transformation through technology, data, and talent.

Keywords:

テクノロジー, CRM, 顧客関係, 営業, 外資系

Job Ref: LW2MFF